FAQ

Check the details of your in-store and online purchases, and know their status at any moment in My purchases. If you already have an account, log in with your e-mail address and password. If you purchased as a guest, enter your e-mail address and the order number you wish to consult. In this case, be sure to log in from My purchases > I am not registered.

Delivery times and shipping costs vary by region Note that during sale periods and promotions the delivery time may be longer than normal:

If any of the items in your purchase were sold out at the last minute and we did not send them to you, you will receive an e-mail with a notification. In addition, we will refund you the amount of the out of stock items and the delivery costs via the same payment method used to purchase the items. If this is the case with you, we are sorry we could not complete your order.

You have 14 days from the dispatch date of your order to make exchanges and returns.

Any items returned must be in the same condition that you received them. The simple matter is that you can go to the nearest branch with the parts required to be returned, provided that they are in the same condition you received them, and arrived within 14 days from the date of purchase. Some products cannot be exchanged or returned to their full use and nature such as underwear, socks and perfumes..

Washing Machine wash. The number (30º C, 40º C, 60º C, 95º C) indicates the maximum washing temperature. Machine wash using a normal programme with a short spin. The number (30º C, 40º C, 60º C, 95º C) indicates the maximum washing temperature. Handwash at 30ºC maximum. Do not rub or wring. Do not wash. Using bleach Bleach may be used. Bleach must not be used. Ironing Hot iron: maximum 200ºC. Cotton, linen or viscose. Medium iron: maximum 150ºC. Wool and polyester mixtures. Cool iron: maximum 110ºC. Natural silk, rayon, acetate or acrylic. Do not iron.

To guide you and help you choose your size, we offer you two options: Help with your size: receive a size recommendation based on your height, body type, etc. You will need to complete a short questionnaire that will take you less than a minute. Size guide: you'll see the measurements that correspond to each size so that you can measure yourself and choose the one that best matches your figure.